Customer Service
Customer Service:
Should you have a question regarding order status, billing questions or anything about our products, you can email us at  Please include your full name and order number for any questions regarding orders or billing. We will get back to you during our operating hours Monday – Friday 9:00 am – 5:00 pm.

The size guide for womens panties:
Small = womens 2-6
Medium = womens 6 –10
Large = womens 10-14

Stores interested in carrying Hey! inc. can contact us - You can also call  888-317-3683 to speak to a sales representative.

Garment Care Instructions:
We recommend that all Hey! inc. 100% cotton products be machine washed cold no bleach and tumble dry low for longest wear. Products with modal and lace we recommend be hand washed in cool water and line dry.

Delivery Options:
All orders are shipped via UPS. Most of our orders are shipped within 3-5 business days. Occasionally, some orders may take up to 5 – 10 days to ship. We must have a street address and cannot ship to P.O. Boxes. We offer UPS ground, UPS next day air and UPS 2nd day air options. Please choose in your checkout which service you would like. Deliveries to Alaska, Hawaii and Puerto Rico will be shipped Next Day or 2nd Day Air only.

The following is the price schedule:

UPS Ground Order Total Freight
$0-50 $6.00
$50.01 - $100.00 $8.00
$100.01 - $200.00 $10.00
$200.01 - $300.00 $12.00
$300 plus 4% of total

Express Shipping
UPS 2nd Day Air Add $15
UPS Next Day Air Add $20

For orders going outside of the USA with the exception of Canada, the freight charges are as follows for International express shipping which should arrive 10-14 days after order placement.

$0-50 Freight $20.00
$50-100 $23.00
$100-200 $26.00
$200-300 $29.00
$300-400 $32.00
$400 or more 12% of order total

International Orders:
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Hey Sweetcakes does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.

Payment Options:
We currently accept payment via PayPal and you can safely enter your credit card number with or without a PayPal account.

Hey! inc. uses your order information to process your order. We DO NOT release or sell any of our customers' information to any other third party solicitors. At times we may contact you by email when we have online promotions and new items. If you wish to be removed from this list, please email us at Hey and type "UNSUBSCRIBE" in the Subject heading.

Made in the U.S.A.
We take great pride that our products shown on Hey are manufactured here in the U.S.A and made completely sweat shop free.